DUR
TWIN FISH

At DUR, we pride ourselves on creating high quality wooden surfboards that are designed to last. We believe in our products and stand behind their quality and workmanship. As such, we offer the following warranty policy:

Limited Warranty

We offer a limited warranty against defects in materials and workmanship for a period of one (1) year from the date of purchase. This warranty covers only the original purchaser of the surfboard and is not transferable.

What is covered

This warranty covers defects in materials and workmanship, including:

· Delamination of wood layers

· Separation of wood layers

· Cracks in wood or fibreglass

· Structural defects affecting the performance of the board

What is not covered

This warranty does not cover damage caused by:

· Normal wear and tear

· Daño por impacto

· Impact damage

· Exposure to extreme heat or cold

· Modification or alteration of the surfboard

· Accidents or misuse

How to make a warranty claim

to make a warranty claim, the original purchaser must contact us at Dur. carpinteria.aguado@gmail.com and provide proof of purchase. We will review the claim and, if it is determined to be covered by the terms of this warranty, we will repair or replace the surfboard at our discretion.

If a repair or replacement is deemed necessary, the original purchaser will be responsible for all shipping costs associated with the warranty claim. [Company Name] will cover the cost of repair or replacement and return the surfboard to the original purchaser at our expense.

Limitations of Liability

This warranty is the sole and exclusive warranty provided by DUR. We make no other warranties, express or implied, and specifically disclaim any implied warranty of merchantability or fitness for a particular purpose.

In no event shall DUR be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of our products, including, but not limited to loss of use, loss of profits or damage to other property.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

If you have any questions about our warranty policy, please do not hesitate to contact us. We are happy to help.

We ship our wooden surfboards to any place in the Peninsula (Spain) through transport companies specialised in the shipment of large and fragile items.

Shipping costs will depend on the destination and size of the board, as well as the required delivery time. Prices will be informed prior to purchase.

Each wooden surfboard is shipped in a cloth sleeve and reinforced cardboard box to ensure protection during transport.

All boards will be checked before shipping to make sure they are in perfect condition.

The delivery time will be informed to the buyer during the checkout process and will vary depending on the destination and availability of the board.

Once the wooden surfboard has been shipped, a tracking number will be provided for the buyer to track the delivery.

In the event that the wooden surfboard arrives damaged or defective due to transport, the transport company and our company must be notified within 24 hours of receipt of the board. Pictures of the damage will be requested and a solution will be found as quickly as possible.

No nos responsabilizamos de los retrasos en la entrega debidos a causas ajenas a nuestra empresa, como huelgas, mal tiempo, problemas de tráfico, etc

For any questions or queries regarding the delivery of our wooden surfboards, please do not hesitate to contact us through our customer service channels.